Frequently Asked Questions
Everything you need to know about shopping at Ralica Furniture Houses
What are the standard delivery times for furniture orders?
Delivery times vary depending on whether the item is in stock. In-stock items are typically delivered within 5 to 10 business days, while custom-made or imported pieces may take 4 to 8 weeks.
Do you offer professional assembly services?
Yes, we provide professional assembly services for all our furniture items. You can select this option during checkout or request it through our customer service department for an additional fee.
What payment methods do you accept?
We accept various payment methods including credit and debit cards (Visa, Mastercard), bank transfers, and flexible installment plans through our partner financial institutions.
What is your return policy for furniture items?
You have the right to return any standard product within 14 days of receipt, provided it is in its original packaging and unused. Please note that custom-made or personalized furniture is generally non-returnable.
Do your products come with a warranty?
All furniture from Ralica comes with a standard 2-year legal warranty covering manufacturing defects. Some premium brands may offer extended manufacturer warranties.
Can I see the furniture in person before purchasing?
Absolutely. You can visit our physical furniture houses located in major cities across the country to experience our collections firsthand and consult with our interior designers.