Returns & Exchanges

At Ralica Furniture Houses, we want you to be completely satisfied with your home decor and furniture selections. If a product does not meet your expectations, you can return it within 14 days of delivery provided it is in its original condition and packaging.

Return Process

• 1.
  Submit a Request

  Contact our customer service team via email or our online contact form within 14 days of receipt to initiate your return or exchange process.

• 2.
  Prepare the Items

  Ensure all furniture components, hardware, and assembly manuals are placed back into the original packaging to prevent damage during transit.

• 3.
  Logistics and Pickup

  Our team will coordinate with a specialized furniture courier to collect the items from your address at a scheduled time that is convenient for you.

• 4.
  Inspection and Refund

  Once the items arrive at our warehouse and pass a quality inspection, we will process your refund to the original payment method within 14 business days.